Spa Etiquette

Spa Etiquette

Arrival

Please arrive 15 minutes prior to your appointment so you can relax and complete the necessary client consultation details.

If you are late, as a courtesy to other clients, your treatment will still finish on time.


Cancellation Policy

The treatments you select are reserved especially for you. We understand sometimes you need to change an appointment however in consideration of others, we kindly ask you to provide 24hrs notice if you wish to cancel or reschedule your appointment.

A 50% cancellation fee will be incurred for shorter periods of notice or for no shows, including gift vouchers.

A 50% deposit is required for all spa packages at the time of booking.



Please note

*All appointments over 2 hours duration require a 50% deposit to secure your booking. This deposit is non-refundable within 48 hours notice of your appointment.